The FUF Chair (FOOF Chair) Superstore
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Frequently Asked Questions

What is FUF?

The secret of FUF is the patented urethane shredded foam filling which engulfs you in a soothing cushion of foam while providing ample support for young and old alike. This soft, long-lasting material does not break down over time, as polystyrene "beans" do, but can be "re-fufed" again and again to get that brand new, sinking-in feeling every time.

The softer, more form-fitting feel of a FUF product is why so many prefer it over conventional "bean bag" frameless chairs. Once you try a FUF, you'll never settle for anything else!

Is there a Warranty?

Yes! All products sold by buyFUF.com come with a 1 year manufacturer's warranty covering defective materials or workmanship, unless otherwise specified. If your FUF product rips or tears at the seams, it will be replaced free of charge. Simply contact our Customer Service department for more information.

Do you offer a Satisfaction Guarantee?

Yes! If, for any reason, you are unsatisfied with your buyFUF.com purchase, you may return the product to us for a refund (minus a 20% restocking fee). You will be responsible for the cost of shipping the product back to us.

How long will it take to receive my product?

All products are custom made to order, based on your selection of fabric. Most products will ship from the factory within 10 business days from your order date. All products are shipped via UPS Ground. UPS ground transit times can be estimated based on the graphic below:

UPS Transit Times

What do I do if my product arrives damaged?

If your product arrives in a damaged state, please notify the carrier (UPS) immediately! If it is determined that the product was defective at the time of shipment, it will be replaced free of charge, and buyFUF.com will have a replacement product sent out to you. If the product was damaged during transit, UPS will cover the damage costs provided you submit a damage claim to them:

http://www.ups.com/content/us/en/resources/service/claims/hlp/damage_process.html

How do I Re-FUF my product?

Re-FUFing
From time to time, you'll notice that your FUF Chair has flattened and is in need of Re-FUFing. Here is how to Re-FUF your FUF Chair:

1) To Re-FUF your FUF chair, grip the seams of the chair.
2) Toss the chair in the air, using a rolling motion.
3) Continue FUFing your chair, repeating the rolling, tossing motion several times.
4) Once again, your FUF Chair is as comfortable as the first time you sat in it.
5) Sit down in your FUF and you're ready for hours of relaxation.

Do you offer discounts for bulk orders?

Please contact our Customer Service department for inqueries related to bulk orders.

Can I have a custom or corporate logo design on my FUF product?

We do offer custom/corporate logo and style options for bulk orders. Please contact Customer Service and we will work together to accomodate your needs.

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